Dependable Professionals, Practical Methods
Below are many questions that we frequently receive here at Pestex Pest Control
What are your hours of operation?
Monday thru Saturday 9am-5pm, Sunday - Closed.
Do you accept credit cards?
Yes, American Express, Discover, Visa and MasterCard are accepted. You can pay online or by phone. Your check is always welcome as well.
Why should I choose Pestex?
Quite a few customers call us in frustration after they have already wasted time and money buying and applying over the counter products to control their ant, spider, flea or other general pest problems. Pestex will solve your problem efficiently without you having to buy, apply or store pesticides. Homeowners very often over apply pesticides, resulting in unnecessary personal exposure, or potential environmental harm. Pestex also offers a 90-day guarantee on most services. If your pest problem persists within 90-days after initial service, we will come back for additional service at no additional cost to you.
What type of materials do you use and how toxic are they?
Most of the pesticides we use are classified in "Category III" - the lowest in toxicity. Additionally, many of the materials that we use are natural oils or plant derivatives. Our goal is to expose only pests to pesticides by carefully following all of the manufacturer's instructions as well as all rules and regulations from our licensing agencies. Even relatively non-toxic materials still require proper safety precautions.
Do I have to sign a long term contract?
No, absolutely not! Some of our service agreements do ask for a one year commitment, however none of our contracts are binding. If you decide that you no longer want our service, there is absolutely no penalty for cancellation.
Can I be at home during treatment or do I need to leave?
Your technician will advise you if it is necessary to leave the home, or only to avoid specific areas until any treated surfaces have had time to dry. Advise your technician of any sensitive persons, pets, or organic gardens requiring extra care. Fish ponds are especially sensitive and care will be taken to avoid any exposure.
If my house is treated inside, when will it be safe for my children?
Generally 2 to 4 hours or until dry. Your technician will inform you in advance of any precautions required by the label and our safety policy. If you have any questions you can always feel free to call our office.
I have a bug and I don't know what it is. Can you help me?
Sure! Our technicians can usually identify a bug by asking you a few questions about where you found it, size, color, and general shape.
How are pests getting inside my house?
There are often many areas around the exterior of the home that can either be a pest attractant or an area conducive to pests. These may include vents, windows, eaves, debris around the home, landscaping issues, etc. Before applying treatment, Pestex Service Technicians do an inspection and walk-around of your house to help identify any problem areas. They note any problems on the inspection form, and make suggestions of what can be done to reduce pest pressure. After treatment, they will drop-off the inspection form with you, provide an estimate for Pestex to repair any problem areas, and answer any questions you might have. Pestex is looking after your home and property!.
When you come to spray my house how long will it take?
It depends on the type of pest and many other factors. A routine initial service for ants, for example, will often take between 20 to 45 minutes.
Is there anything I need to do to my home prior to service?
Most of our services note a customer preparation sheet, also your technician will advise you to remove pet food, water dishes, exposed food items, and children's toys from areas he needs to treat. If there are active pests indoors, other items may need attention.
What if I touch an area that has been sprayed?
You should avoid any treated areas until dry. That is the minimum precaution for virtually all pesticides. If you accidentally touch a moist deposit or are otherwise exposed to a diluted pesticide, wash the exposed skin with soap and water. Remember that most of the common materials that we apply have been highly diluted and should not cause any ill effects. Consult the specific pesticide label for any further recommendations. Our service invoice and your technician will have further instructions for the specific products applied.
Is it safe for my pet to go outside after spraying?
Every pesticide requires that pets and people avoid treated surfaces until dry. This is the minimum standard for all products. Once dry, the material will not be easily transferred to paws or human skin.
If my house is treated right before it rains will the chemical wash away?
Pesticide applied to foundations, eaves, around windows will be effective even if it rains. If pests re-appear within 90 days, we will be happy to do extra service under our standard guarantee.
Do I have to empty my cabinets?
Sometimes, depending on the pest and the type of service. For German Cockroaches it is necessary to remove all the food and dishes to allow us to get access to every cockroach hiding place we can find.
Should I shampoo my carpet before or after treatment?
If you are planning to shampoo the carpet, doing so before treatment will maximize your treatment benefits. Sometimes fleas are so bad that the carpet cleaner will not enter the room until we have sprayed! In that case, a re-application should be scheduled following the carpet cleaning.